ARIZONA DEPARTMENT OF INSURANCE NON-DISCRIMINATION POLICY

NEW ADDRESS


Arizona Department of Insurance
100 North 15th Avenue, Suite 261

Phoenix, AZ  85007-2630

Starting July 1, 2020, we will be the
Department of Insurance and Financial Institutions (DIFI).


 

February 19, 2019 -

The Arizona Department of Insurance ("ADOI") is committed to maintaining a work environment in which all individuals are treated with respect and dignity.  Each individual has the right to work in a professional atmosphere that promotes equal employment and prohibits discriminatory practices, including harassment. In recognition of its legal and moral obligations, the ADOI hereby commits itself to a policy of non-discrimination as follows:

  1. ADOI shall not discriminate on the basis of race, color, religion, sex, age, disability, national origin, or any other characteristic protected by law.  Equal Opportunity applies to such employment practices as hiring, upgrading, demotion, transfer, recruitment, advertising, layoff, termination, rates of pay or other forms of compensation, selection for training, job assignments, accessibility, working conditions and special duty details.
  2. All ADOI management personnel shall actively support recruitment and career development programs to ensure equitable representation of minorities, females, seniors, LGBT individuals, and individuals with disabilities, disabled veterans and Vietnam Era veterans in all job categories and pay grades.           
  3. The ADOI shall not tolerate discrimination in the agency as it creates an intimidating, degenerating, hostile and offensive working environment.  Each employee has an affirmative duty to maintain a workplace free of harassment, intimidation, and discrimination.  ADOI prohibits retaliation against any individual who reports discrimination or harassment or participates in an investigation of such reports.
  4. The ADOI will post the Non-Discrimination Policy throughout departmental facilities, including its employee information bulletin boards located in the multi-agency breakroom located on the Second Floor, and the ADOI will post the Policy toward the top of the ADOI News section on its Internet website Home page at https://insurance.az.gov.
  5. The ADOI will make every reasonable effort to ensure that all concerned are familiar with this policy and aware that any complaint that this policy has been violated will be investigated and appropriately resolved.
  6. All written bid announcements, request for proposals, employment announcements, requests for applications, program brochures, literature and general solicitations shall include the phrase:

“Arizona State Government is an EOE/ACA Reasonable Accommodation Employer”

The ADOI is committed to ensuring that all its employees can work in an environment free from harassment, discrimination and retaliation.

As Director of the ADOI, I am committed to the principles of Equal Employment Opportunity.  To ensure the dissemination and implementation of the 2019 Non-discrimination Policy throughout all levels of the Department, Rick Mead ([email protected], 602-364-2458) shall serve as the Department's Equal Opportunity Administrator.

Any employee who has questions about this policy should talk with Deputy Director Scott Greenberg ([email protected], 602-364-3764), or the Governor's Office of Equal Opportunity (https://eo.azgovernor.gov, 602-542-3711).

Agency Equal Opportunity Contacts

Rick Mead, HR Specialist/EEO Administrator
Direct Phone: (602) 364-2458
Email: [email protected]

Scott Greenberg, Deputy Director
Direct Phone: (602) 364-3764
Email: [email protected]

-Keith A. Schraad
Director

Governor's Executive Order 2020-07; Proactive Measures to Protect Against COVID-19

Governor Douglas A. Ducey issued a declaration of Public Health Emergency due to the necessity to prepare for, prevent, respond to and mitigate the spread of the 2019 novel coronavirus (COVID-19). Governor Ducey also issued Executive Order 2020-07, which will be accessible from the Governor's Executive Orders web page (https://azgovernor.gov/executive-orders).


The Executive Order instructs the Department of Health Services and the Department of Insurance to require all Arizona-regulated insurers to cover COVID diagnostic testing from all qualified laboratories without regard to whether the laboratory is in-network; waive all cost-sharing requirements for consumers related to COVID-19 diagnostic testing; and, cover telemedicine visits at a lower cost-sharing point for consumers than the same in-office service to encourage utilization of telemedicine for the duration of the state's public health emergency.


The Executive Order also instructs the Department of Health Services and Arizona health regulatory boards to prohibit, investigate and take action against price gouging by any healthcare professional or healthcare institution in relation to COVID-19 diagnosis and treatment-related services, and requires the Attorney General to investigate and vigorously prosecute complaints of consumer fraud in relation to COVID-19 diagnosis and treatment-related services under consumer protection laws.

Governor's Executive Order 2020-15; Expands Telemedicine Coverage For Arizonans

Governor Ducey issued Executive Order 2020-15, requiring health care insurance companies to expand telemedicine coverage for all services that would normally be covered for an in-person visit. The order helps ensure that Arizonans who may be sick or under quarantine can access care from their homes and avoid potentially risky trips to a health care provider. It remains in effect until the termination of the declared public health emergency. 

“Access to health care is crucial at a time like this,” said Governor Ducey. “This order will ensure that Arizonans can access care without having to leave home while freeing up much needed capacity for our health care providers and hospitals. It’s commonsense and helps ensure our most vulnerable continue to have access to care in a way that protects them and public health.”

Yesterday, Governor Ducey took steps to free up physicians for other needed medical services and ensure access to health care for kids and vulnerable Arizonans receiving care through KidsCare and AHCCCS.

Today’s Executive Order prevents insurers from charging more for a telemedicine visit than they would for an in-person visit. In addition, the order:

  • Requires all Medicaid plans in the State of Arizona to cover all health care services that are covered benefits to be accessible by telemedicine to AHCCCS members, while prohibiting those plans from discounting rates for services provided via telemedicine;
  • Includes all electronic means of delivering telehealth including telephone and video calls;
  • Ensures that a patient’s home is considered an approved location to receive telemedicine services;
  • And prohibits a regulatory board from requiring a medical professional who is authorized to write prescriptions to conduct an in-person examination of a patient prior to the issuance of a prescription.
Governor's Executive Order 2020-17; Continuity of Work - License Requirements

On March 26, 2020, Governor Ducey issued Executive Order 2020-17, which allows agencies to defer certain license-related requirements under certain conditions.  The following three portions of the Executive Order that relate to the Department of Insurance license applicants and licenseholders are as follows:

1.  A state agency can defer license renewal if requirements cannot be fulfilled online.   

  • All Department of Insurance license renewal requirements can be completed online; therefore, licensees must complete renewal requirements by or before the expiration dates on licenses.

2.  A state agency can defer continuing education requirements if continuing education cannot be completed online. 

  • Insurance producers may complete insurance continuing education online.  Until social distancing recommendations are lifted, insurance producers do not need to have post-course examinations proctored.

3.  When a pre-license examination is required that cannot be provided via electronic or remote format, a state agency must issue a provisional license to an applicant, unless prohibited by federal law or regulation, if the applicant has met all requirements for a license other than the examination.   

  • As of March 26, 2020, the Department is in the process of developing the process by which applicants who would be required to pass an examination can apply for provisisional licenses.