Claim Process Begins for Sensible Home Warranty Customers

The Arizona Department of Insurance is trying to locate consumers who purchased Arizona home warranty contracts from Sensible Home Warranty, which went out of business last year. Partial refunds may be available for some Arizona consumers who pre-paid their premiums, or who paid to repair or replace equipment and did not receive a payment from Sensible Home Warranty.

Arizona law required Sensible Home Warranty to make a deposit to protect Arizona consumers. Consumers who think they paid for something that Sensible Home Warranty should have paid for, or who pre-paid a premium, may file a claim with the Department of Insurance.  The Department of Insurance will divide the deposit among the consumer claims it approves. 

To be eligible, consumers must file proof of claim forms no later than 5:00 p.m. August 3, 2015.

CLICK HERE TO DOWNLOAD A CLAIM FORM, or call (602) 364-2496 to request a form.  When filing the claim form, consumers should include other items that support their claim.   Supporting items are things like the Sensible Home Warranty contract and receipts for repairs or replaced equipment.

To be eligible, harmed Arizona consumers should submit a claim and provide documentation showing that she or he:

prepaid for a Sensible Home Warranty contract issued in Arizona and which expires after June 16, 2014; or
held a  Sensible Home Warranty contract issued in Arizona, valid during the period of March 25, 2011 through June 16, 2014, and both
paid to repair or replace an appliance or equipment covered by the contract; and,
was not fully reimbursed for the money paid according to the terms and conditions of the Arizona contract.

Interested consumers should send completed forms and supporting documents

BY MAIL:

ATTENTION: Sensible Home Warranty
Arizona Department of Insurance
2910 North 44th Street, Suite 210
Phoenix, Arizona 85018-7269

BY EMAIL: 

[email protected] 

The Department of Insurance must treat all claim forms and supporting documents as public records. Consumers who have questions about the forms or the process should contact [email protected], or call 602.364.2496.

The Arizona Department of Insurance cannot predict how much any one consumer will receive in refunds. The Department will decide the refund amounts. The Department will make the decision based on the number of consumers, the amount of the claim and how much money is available in the deposit.

About the Arizona Department of Insurance

The Arizona Department of Insurance, an agency of the State of Arizona, is responsible for the education and protection of insurance consumers and for oversight of the insurance industry in the state.

Warning - Phishing Scam

We are aware of a phishing scam targeting insurance professionals claiming that the National Association of Insurance Commissioners received a complaint that the professional submitted a falsified claim. This fraudulent email displays the NAIC and CIPR logos, can originate from what appears to be an naic.org or gmail.com email account, and instructs the recipient to click on a link to download the complaint notification.

Certain antivirus products will detect this as a malicious email.  If you receive a similar email and have any concerns, contact the NAIC Service Desk at (816) 783-8500 or [email protected].