Canceling a Health Insurance Marketplace Policy

Complaint | Type of Insurance |  Health | Cancel Health Insurance Marketplace Policy


To cancel a policy that you purchased through the Health Insurance Marketplace (a.k.a. healthcare.gov), you must submit a request to the Marketplace either online at https://www.healthcare.gov/how-to-cancel-a-marketplace-plan/, or by phone at (800) 318-2596.  The Marketplace will notify your insurer of the cancellation.

Warning - Phishing Scam

We are aware of a phishing scam targeting insurance professionals claiming that the National Association of Insurance Commissioners received a complaint that the professional submitted a falsified claim. This fraudulent email displays the NAIC and CIPR logos, can originate from what appears to be an naic.org or gmail.com email account, and instructs the recipient to click on a link to download the complaint notification.

Certain antivirus products will detect this as a malicious email.  If you receive a similar email and have any concerns, contact the NAIC Service Desk at (816) 783-8500 or [email protected].