What Type of Problem Did You Encounter?


Arizona Department of Insurance
100 North 15th Avenue, Suite 261

Phoenix, AZ  85007-2630

Starting July 1, 2020, we will be the
Department of Insurance and Financial Institutions (DIFI).


Arizona state agencies are experiencing telephone system problems that may impact your ability to reach us.  If you can e-mail us instead (see our CONTACT US page), please do so.  We do not have an estimate time by which the problem will be resolved.  We are very sorry for any inconvenience this is causing.

Your next steps depend upon the type of problem you encountered. Which of the following best describes the problem?

  • The insurance company denied my claim or is refusing to approve service
  • I was billed for services or supplies that should have been covered by insurance