What Type of Problem Did You Encounter?


Arizona Department of Insurance
100 North 15th Avenue, Suite 261

Phoenix, AZ  85007-2630

Starting July 1, 2020, we became the
Department of Insurance and Financial Institutions (DIFI).

Your next steps depend upon the type of problem you encountered. Which of the following best describes the problem?

  • The insurance company denied my claim or is refusing to approve service
  • I was billed for services or supplies that should have been covered by insurance