Complaint | Other


Arizona Department of Insurance
100 North 15th Avenue, Suite 261

Phoenix, AZ  85007-2630

Starting July 1, 2020, we became the
Department of Insurance and Financial Institutions (DIFI).

Complaint | Other

At this point, we do not have enough information to know whether filing a complaint with us is the best course of action.   

File a Complaint with Us

Please note that facts relating to complaints that we receive become public records pursuant to Arizona law. 

If you are not sure whether the Arizona Department of Insurance is the right place for your question or problem, contact our Consumer Protection Division:

  • Phone: (602) 364-2499 or (800) 325-2548 (in Arizona but outside Phoenix)
  • Phone Hours: 9:00 a.m. and 4:00 p.m., Mondays through Fridays (except state holidays)
  • Email[email protected]

If you believe that an insurance company or insurance professional violated Arizona law: 

STEP 1.  Scan and save to your computer:

  • Form C-TPC if you are appointing someone else to file the complaint on your behalf
  • Your insurance card
  • Your insurance policy
  • Correspondence (letters, memos, etc.) you exchanged with others involved in this case
  • Other information that will help us resolve the matter.

STEP 2.  Use the online Consumer Complaint system to file a complaint with us.   

  • *IMPORTANT: The online Consumer Complaint system only allows one opportunity to attach documents, so it is important that you complete STEP 1 first so that all your documents can be uploaded with the complaint.  The online complaint system will transfer your documents to us in a secure, encrypted manner.  

To learn more about the Department of Insurance, read A Consumer Guide to the Arizona Department of Insurance.