Complaint | Repair or Service Provider

Complaint | Service Provider

The Department of Insurance does not have jurisdiction to address your complaint.

The Department of Insurance investigates complaints against insurance companies and insurance professionals transacting insurance in Arizona involving alleged violations of Arizona insurance laws and rules.  The failure of an insurer to timely pay you for time, materials and services, or its failure to fulfill other contractual responsibilities, is outside the scope of matters in which the Department of Insurance has authority to intervene.

Your Next Step

Evaluate whether to consult an attorney to determine your legal options. 


Warning - Phishing Scam

We are aware of a phishing scam targeting insurance professionals claiming that the National Association of Insurance Commissioners received a complaint that the professional submitted a falsified claim. This fraudulent email displays the NAIC and CIPR logos, can originate from what appears to be an or email account, and instructs the recipient to click on a link to download the complaint notification.

Certain antivirus products will detect this as a malicious email.  If you receive a similar email and have any concerns, contact the NAIC Service Desk at (816) 783-8500 or [email protected].