CONSUMERS

WELCOME FELLOW ARIZONANS!
And others covered under Arizona insurance policies! 


Help with a Problem

Use the links in this section to access the help you need. 

If you are a health care provider with a complaint about an insurance company, use the Provider Grievance Information Resource to learn about when and how we can help. For matters that are outside our jurisdiction, we offer ideas on who can help.

If you are a citizen or business with an Arizona insurance policy and you believe an insurance company or insurance professional violated Arizona law, file a Consumer Complaint with us.

If your insurance company refused to pay for a health care benefit covered under your health insurance policy, your insurer is required to offer a Health Care Appeals Process

We have information available to help with Disaster Preparedness/Recovery, and for resources available to you if you have an insurance policy with an ​Out-of-Business Insurer.

The National Association of Insurance Commissioners (NAIC) has a great resource called "InsureU" where you can learn about various types of insurance and ways to plan and protect yourself.

The NAIC also has a Consumer Information Source (CIS), which provides information about insurance companies you can use BEFORE purchasing insurance. 


​Help Combat Insurance Fraud

The Insurance Fraud menu provides descriptions of insurance fraud, the impact of fraud on insurance costs, and ways to report fraud.


Arizona Laws and Rules

Use the Laws and Rules menu for quick access to Arizona insurance laws and rules.


Enforcement Actions

With the Enforcement Actions menu, you can see whether an insurer or professional you are considering using has been the subject of a disciplinary action by the Arizona Department of Insurance.


Insurance Company Rate, Form/Policy, Rule Filings 

SERFF Filing Access (SFA) is an online service that allows the general public to view form, rate, rule, and health plan binder filings that insurance companies submitted to the Arizona Department of Insurance (“ADOI”) in an electronic format, through the System for Electronic Rate and Form Filing ("SERFF"). 


Note: Some of our documents contain an old web address for the Arizona Department of Insurance. The correct address is https://insurance.az.gov.
Form C-TPC: Third-party Consent

Use this form if you want to designate a person to file a complaint with the Department of Insurance on your behalf.

A Consumer Guide to the Arizona Department of Insurance

Please Provide Your Feedback

Complete a quick and easy survey at https://www.surveymonkey.com/s/adoi_consumer