Contact Us


Arizona Department of Insurance
100 North 15th Avenue, Suite 261

Phoenix, AZ  85007-2630

Starting July 1, 2020, we became the
Department of Insurance and Financial Institutions (DIFI).

Arizona Department of Insurance


Address: 100 N. 15th Avenue, Suite 261, Phoenix, AZ  85007-2630

Phone Hours: Mondays - Fridays, 8:00 a.m. to 5:00 p.m. (except state holidays)


Click here to learn the FAST& EASY way to submit a license or renewal application online.

At this time, we are not able to meet with you in person. 

Consumer Services 

Visit our COMPLAINT page to determine help that is available to help resolve complaints, and to be able to submit a complaint online.

Email questions to [email protected]

Call us Mondays - Fridays, 8:00 a.m. to 5:00 p.m. (except state holidays)

At this time, we are not able to meet with you in person.

Arizona Department of Insurance Teams

Consumer Services
  • Insurance information or publications
  • Answers to insurance questions
  • Complaints about an insurer, agent or bail bond agent
  • Appealing a denied health insurance claim
  • Help finding liability insurance
(602) 364-2499 or
(800) 325-2548 (In Arizona but outside the Phoenix area)
(602) 364-2977 (Spanish)
(602) 364-2505 (Fax)
[email protected]
Producer Licensing
  • Licensing exams
  • Licensing forms, instructions and fees (adjusters, producers/agents/brokers)
  • Continuing education

(602) 364-4457 or
(877) 660-0964 (In Arizona but outside the Phoenix area)[email protected]

Insurance Fraud Unit
  • Report someone faking an accident or injury in order to file an insurance claims
  • Report a provider (doctor, auto/windshield repair shop, etc.) exaggerating the severity of a condition in order to inflate an insurance claim 
(602) 364-2140
(602) 912-8419 (Fax)
[email protected]
Healthcare Appeals and Surprise Billing (602) 364-2399
HCA: [email protected]
SOONBDR: [email protected]
Captive Insurance
  • Licensing forms and procedures
  • Reference guide
  • Domestic RRGs
(602) 364-4490
[email protected]
Arizona Guaranty Funds
  • Insolvent insurers
  • Claims with a defunct insurance company
(602) 364–3863
[email protected]


Insurer Financial Affairs
  • Licensing forms, instructions, and fees
  • Premium taxes
  • Financial statements
  • Financial examinations
  • Trust deposits
  • Holding company filings
  • Service companies
  • Third party administrators ([email protected])
  • Surplus lines insurer sponsorship
  • Public records
(602) 364-3999


Property & Casualty
  • Form and rate filings
  • Market monitoring and other surveys
(602) 364-2455
[email protected]
Life & Health
  • Form, rate, and advertising filings
  • Prepaid dental plans
  • Provider timely pay and grievance
  • Managed care oversight and examinations
  • Utilization review agents
(602) 364-2393
[email protected]


  • Arizona domestic receiverships
(602) 364-3100
Market Conduct
  • Market conduct examinations
  • Market analysis and surveys
  • Market conduct annual statements
(602) 364-4994
[email protected]
Business Services
  • Service of process
  • Invoices to and from ADOI
  • Contracting with ADOI
  • Employment
(602) 364-2457
Public Information Officer
  • Media inquiries
  • Speaking requests
  • Community outreach
Mr. Stephen Briggs
[email protected]
(602) 364-3761


  • For other assistance
(602) 364-3100