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Department of Insurance: Operating at the Speed of Business

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Arizona Department of Insurance
2910 North 44th Street, Suite 210 (2nd Floor)
Phoenix, AZ 85018-7269

Licensing Counter Hours of Operations
Monday - Friday 8:00 am to 4:00 (Except state holidays)

Consumer Services Telephone Hours of Operations
Monday - Friday 8:00 am to 4:00 (Except state holidays)

Other Hours of Operations
Monday - Friday 8:00 am to 5:00 (Except state holidays)

Arizona Department of Insurance Divisions

Division OR SECTION NAME Phone
Consumer Services
  • Request information or publications
  • Ask a question about insurance
  • How to file a complaint about insurer or agent
  • How to appeal a denied health insurance claim
  • Help finding liability insurance
(602) 364-2499 or
(800) 325-2548 (In Arizona but outside the Phoenix area)
(602) 364-2977 (Spanish)
(602) 364-2505 (Fax)[email protected]
Producer Licensing
  • Licensing exams
  • Licensing forms, instructions and fees (adjusters, producers/agents/brokers)
  • Continuing education

(602) 364-4457 or
(877) 660-0964 (In Arizona but outside the Phoenix area)[email protected]

Fraud Unit & Administrative Enforcement
  • Report someone attempting to file false claims with, or to otherwise cheat, an insurance company
  • Report theft by an insurance agent or bail bond agent
(602) 364-2140
(602) 912-8419 (Fax)[email protected]
Healthcare Appeals
  • Insurer appeal submissions
  • Independent review organizations
(602) 364-2399
(602) 364-2398 (Fax)

 

Captive Insurance
  • Licensing forms and procedures
  • Reference guide
  • Domestic RRGs
(602) 364-4490
[email protected]
Arizona Guaranty Fund
  • Insolvent insurers
  • Claims with a defunct insurance company
(602) 364–3863
(602) 364-3872 (Fax)[email protected]

 

Insurer Financial Affairs (602) 364-3999

 

Property & Casualty
  • Form and rate filings
  • Surplus lines
  • Market monitoring and other surveys
(602) 364-3453
[email protected]
Life & Health
  • Form, rate, and advertising filings
  • Prepaid dental plans
  • Provider timely pay and grievance
  • Managed care oversight and examinations
  • Utilization review agents
(602) 364-2393
[email protected]

Provider info: (602) 364-2394
[email protected]

 

Receivership
  • Arizona domestic receiverships
(602) 364-4495
Market Oversight
  • Market conduct examinations
  • Market analysis and surveys
  • Market conduct annual statements
(602) 364-4994
[email protected]
Business Services
  • Service of process
  • Invoices to and from ADOI
  • Contracting with ADOI
  • Employment
(602) 364-3100

 

Public Information Officer
  • Media inquiries
  • Speaking requests
  • Community outreach
(602) 364-3471

 

Switchboard
  • If you are not sure who you need
(602) 364-3100