Contact Us

Arizona Department of Insurance

100 N. 15th Avenue, Suite 102
Phoenix, AZ  85007-2624

Licensing Hours of Operations

Monday - Friday 8:00 am to 4:00 (Except state holidays)

Click here to learn the FAST& EASY way to submit a license or renewal application

Consumer Services Telephone and Visitor Hours of Operations

Monday - Friday 9:00 am to 4:00 (Except state holidays)

Other Hours of Operations

Monday - Friday 8:00 am to 5:00 (Except state holidays)


Arizona Department of Insurance Divisions

Division OR SECTION NAME CONTACT INFORMATION
Consumer Protection
  • Insurance information or publications
  • Answers to insurance questions
  • Complaints about an insurer, agent or bail bond agent
  • Appealing a denied health insurance claim
  • Help finding liability insurance
(602) 364-2499 or
(800) 325-2548 (In Arizona but outside the Phoenix area)
(602) 364-2977 (Spanish)
(602) 364-2505 (Fax)
[email protected]
Producer Licensing
  • Licensing exams
  • Licensing forms, instructions and fees (adjusters, producers/agents/brokers)
  • Continuing education

(602) 364-4457 or
(877) 660-0964 (In Arizona but outside the Phoenix area)[email protected]

Insurance Fraud Unit
  • Report someone faking an accident or injury in order to file an insurance claims
  • Report a provider (doctor, auto/windshield repair shop, etc.) exaggerating the severity of a condition in order to inflate an insurance claim 
(602) 364-2140
(602) 912-8419 (Fax)
[email protected]
Healthcare Appeals
  • Insurer appeal submissions
  • Independent review organizations
(602) 364-2399
(602) 364-2398 (Fax)

 

Captive Insurance
  • Licensing forms and procedures
  • Reference guide
  • Domestic RRGs
(602) 364-4490
[email protected]
Arizona Guaranty Funds
  • Insolvent insurers
  • Claims with a defunct insurance company
(602) 364–3863
[email protected]

 

Insurer Financial Affairs
  • Licensing forms, instructions, and fees
  • Premium taxes
  • Financial statements
  • Financial examinations
  • Trust deposits
  • Holding company filings
  • Service companies
  • Third party administrators ([email protected])
  • Surplus lines insurer sponsorship
  • Public records
(602) 364-3999

 

Property & Casualty
  • Form and rate filings
  • Market monitoring and other surveys
(602) 364-2455
[email protected]
Life & Health
  • Form, rate, and advertising filings
  • Prepaid dental plans
  • Provider timely pay and grievance
  • Managed care oversight and examinations
  • Utilization review agents
(602) 364-2393
[email protected]

Provider info: (602) 364-2394
[email protected]

 

Receivership
  • Arizona domestic receiverships
(602) 364-3100
Market Conduct
  • Market conduct examinations
  • Market analysis and surveys
  • Market conduct annual statements
(602) 364-4994
[email protected]
Business Services
  • Service of process
  • Invoices to and from ADOI
  • Contracting with ADOI
  • Employment
(602) 364-2457
Public Information Officer
  • Media inquiries
  • Speaking requests
  • Community outreach
Mr. Stephen Briggs
[email protected]
(602) 364-3761

 

Switchboard
  • For other assistance
(602) 364-3100

 

 

Warning - Phishing Scam

We are aware of a phishing scam targeting insurance professionals claiming that the National Association of Insurance Commissioners received a complaint that the professional submitted a falsified claim. This fraudulent email displays the NAIC and CIPR logos, can originate from what appears to be an naic.org or gmail.com email account, and instructs the recipient to click on a link to download the complaint notification.

Certain antivirus products will detect this as a malicious email.  If you receive a similar email and have any concerns, contact the NAIC Service Desk at (816) 783-8500 or [email protected].