Information about the Coronavirus Disease 2019 (COVID-19)


Arizona Department of Insurance
100 North 15th Avenue, Suite 261

Phoenix, AZ  85007-2630

Starting July 1, 2020, we became the
Department of Insurance and Financial Institutions (DIFI).


Information about the Coronavirus Disease 2019 (COVID-19)
Printable Version

The Department of Insurance is encouraging the public and regulated industry members to remain safe during the current health emergency.  Governor Ducey and public health leaders have asked all of us to take steps to mitigate the spread, severity and impacts of COVID-19.  

The following are links to up-to-date information concerning COVID-19

Although everyone is being encouraged to minimize face-to-face interaction, we want to make sure you know that our office is remaining open and available to provide help to you.  


Did your job status change recently?  If you've lost your job or your income has changed:

  • You may qualify for free or subsidized health insurance through AHCCCS or the Marketplace.
  • Go to to enroll in low- to no-cost health insurance, or
  • Talk with a certified assister with to learn about your health insurance options by calling 800-377-3536, or visiting

Are you a member of a federally recognized Native American tribe?

Members of federally recognized tribes and Alaska Native Claims Settlement Act shareholders can enroll in a Marketplace plan at any time.  Visit the "Health Care for American Indians & Alaska Natives" web page ( for details about various forms of health plan coverage available to you.

Do you need assistance with food, housing, employment or other services? 

Governor Douglas A. Ducey issued Executive Order 2020-07 on March 11, 2020, directing insurance companies to 

  • cover costs of COVID-19 diagnostic testing from all qualified laboratories, regardless of whether the laboratory is in the insurance company’s provider network;
  • waive co-pays, coinsurance, and deductibles (cost-sharing requirements) related to COVID-19 diagnostic testing; and,
  • pass less cost to health plan members for telemedicine visits than for in-person visits, and encourage use of telemedicine during the health emergency. 

The Department of Insurance remains fully staffed to help you with your insurance-related questions or problems

  • Visit the CONSUMERS section of our Internet website at for information on a wide array of insurance topics.  This is a great first stop for quickly getting answers to questions you may have.
  • Visit our “Filing a Complaint” webpage page if you need help with an insurance problem and are considering filing a complaint.
  • Send a message to [email protected] or call us at 602-364-2499 if you have insurance-related questions, or are unsure whether you should file a complaint.  Given current advice to the public from federal and state health officials, we recommend you contact us by e-mail or phone rather than visiting our office.
  • The Department of Insurance is working with other state and local agencies to respond to fraud and ongoing scams. Our enforcement staff will continue to investigate insurance fraud and work with our law enforcement partners to protect Arizona consumers and businesses.  The following websites provide information about Coronavirus scams. 


Prometric is opening pre-license examination test centers across the US where state and local guidelines allow, and plans on opening most test centers (with reduced capacity) May 31.  If you hold a provisional license, you can contact Prometric to make an appointment to take your exam. 

On March 26, 2020, Governor Ducey issued Executive Order 2020-17, which allows agencies to defer certain license-related requirements under certain conditions.  The following three portions of the Executive Order that relate to the Department of Insurance license applicants and license-holders are as follows:

1.  A state agency can defer license renewal if requirements cannot be fulfilled online.   

  • All Department of Insurance license renewal requirements can be completed online; therefore, licensees must complete renewal requirements by or before the expiration dates on licenses.

2.  A state agency can defer continuing education requirements if continuing education cannot be completed online. 

  • Insurance producers may complete insurance continuing education online.  Until social distancing recommendations are lifted, insurance producers do not need to have post-course examinations proctored.

3.  When a pre-license examination is required that cannot be provided via electronic or remote format, a state agency must issue a provisional license to an applicant, unless prohibited by federal law or regulation, if the applicant has met all requirements for a license other than the examination.   

  • Our insurance license examination testing vendor, Prometric, has closed its testing centers in accordance with guidance from the US Centers for Disease Control
  • Pre-license examinations are not required of non-resident applicants or for business-entity applicants, who can apply for licenses online at any time using the National Insurance Producer Registry (
  • Because COVID-19 has caused pre-license insurance examinations and fingerprinting services to be unavailable, we have made provisional (temporary) licenses available to Arizona-resident individuals who meet all license requirements other than passing the exam and submitting fingerprints.  In accordance with the Executive Order,
    • a provisional license expires six months after the date issued;
    • once pre-license insurance examinations and fingerprinting services are made available, the Department shall notify each provisional license-holder by e-mail ("e-mail notification"), and a provisional license-holder shall have 20 days after the e-mail notification to pass the pre-license examination that corresponds to the authority held on the provisional license;
    • a provisional license-holder shall have 30 days after the e-mail notification to submit fingerprints to the Department;
    • a provisional license of a person who fails to pass the pre-license examination within 20 days after the e-mail notification shall be automatically suspended pursuant to Executive Order 2020-17, which will require the person to immediately cease conducting business requiring the license;
    • a provisional license (whether active or suspended) shall be converted to a permanent license once the provisional license-holder passes the pre-license examination and furnishes fingerprints to the Department.
  • To apply for a provisional license:
    • Use the National Insurance Producer Registry ( if you are an individual wanting to apply for provisional Arizona-resident insurance producer authority.
    • Download, save, complete and submit Form L-PRV if you are an individual wanting to apply for provisional Arizona-resident adjuster or surplus lines broker license.  

Online licensing.  Now more than ever, we are highlighting the National Insurance Producer Registry ( as the best way to submit a license or renewal application, or to update license information.  While we are fully staffed to process licensing matters, many of our staff members are or will be working from home.  While online licensing through NIPR is always faster and easier, it will be especially so now.  

Continuing education.   As always, we encourage Arizona-resident individuals who are licensed as insurance producers to fulfill their insurance continuing education requirements as soon as possible during their four-year license term.  Pursuant to Executive Order 2020-17, the Department of Insurance has suspended the requirement for examinations after self-study courses to be monitored/proctored. For more information:

Timely license renewal.  We always encourage licensees to fulfill renewal requirements as early as possible (up to 90 days in advance of the license expiration date). Please be prepared and stay ahead.  Renew early to avoid delays or disruptions to your license.