Information about the Coronavirus Disease 2019 (COVID-19)
The Department of Insurance is encouraging the public and regulated industry members to remain safe during the current health emergency. Governor Ducey and public health leaders have asked all of us to take steps to mitigate the spread, severity and impacts of COVID-19.
The following are links to up-to-date information concerning COVID-19
- Arizona Department of Health Services
- Governor Ducey’s Website
- Centers for Disease Control and Prevention
- National Association of Insurance Commissioners (NAIC) Coronavirus Resource Center
Although everyone is being encouraged to minimize face-to-face interaction, we want to make sure you know that our office is remaining open and available to provide help to you.
Governor Douglas A. Ducey issued Executive Order 2020-07 on March 11, 2020, directing insurance companies to
- cover costs of COVID-19 diagnostic testing from all qualified laboratories, regardless of whether the laboratory is in the insurance company’s provider network;
- waive co-pays, coinsurance, and deductibles (cost-sharing requirements) related to COVID-19 diagnostic testing; and,
- pass less cost to health plan members for telemedicine visits than for in-person visits, and encourage use of telemedicine during the health emergency.
The Department of Insurance remains fully staffed to help you with your insurance-related questions or problems.
- Visit the CONSUMERS section of our Internet website at https://insurance.az.gov/consumers for information on a wide array of insurance topics. This is a great first stop for quickly getting answers to questions you may have.
- Visit our “Filing a Complaint” webpage page if you need help with an insurance problem and are considering filing a complaint.
- Send a message to [email protected] or call us at 602-364-2499 if you have insurance-related questions, or are unsure whether you should file a complaint. Given current advice to the public from federal and state health officials, we recommend you contact us by e-mail or phone rather than visiting our office.
- The Department of Insurance is working with other state and local agencies to respond to fraud and ongoing scams. Our enforcement staff will continue to investigate insurance fraud and work with our law enforcement partners to protect Arizona consumers and businesses. The following websites provide information about Coronavirus scams.
On March 26, 2020, Governor Ducey issued Executive Order 2020-17, which allows agencies to defer certain license-related requirements under certain conditions. The following three portions of the Executive Order that relate to the Department of Insurance license applicants and licenseholders are as follows:
1. A state agency can defer license renewal if requirements cannot be fulfilled online.
- All Department of Insurance license renewal requirements can be completed online; therefore, licensees must complete renewal requirements by or before the expiration dates on licenses.
2. A state agency can defer continuing education requirements if continuing education cannot be completed online.
- Insurance producers may complete insurance continuing education online. Until social distancing recommendations are lifted, insurance producers do not need to have post-course examinations proctored.
3. When a pre-license examination is required that cannot be provided via electronic or remote format, a state agency must issue a provisional license to an applicant, unless prohibited by federal law or regulation, if the applicant has met all requirements for a license other than the examination.
- Our insurance license examination testing vendor, Prometric, has closed its testing centers in accordance with guidance from the US Centers for Disease Control.
- As of March 26, 2020, the Department is in the process of developing the process by which applicants who would be required to pass an examination can apply for provisisional licenses.
Online licensing. Now more than ever, we are highlighting the National Insurance Producer Registry (NIPR.com) as the best way to submit a license or renewal application, or to update license information. While we are fully staffed to process licensing matters, many of our staff members are or will be working from home. While online licensing through NIPR is always faster and easier, it will be especially so now.
Continuing education. As always, we encourage Arizona-resident individuals who are licensed as insurance producers to fulfill their insurance continuing education requirements as soon as possible during their four-year license term. Pursuant to Executive Order 2020-17, the Department of Insurance has suspended the requirement for examinations after self-study courses to be monitored/proctored. For more information:
- CE providers may contact Prometric at [email protected].
- Licensees may contact the Department of Insurance at [email protected], or 602-364-4457
Timely license renewal. We always encourage licensees to fulfill renewal requirements as early as possible (up to 90 days in advance of the license expiration date). Please be prepared and stay ahead. Renew early to avoid delays or disruptions to your license.