Did your job status change recently? If you've lost your job or your income has changed:
Are you a member of a federally recognized Native American tribe?
Members of federally recognized tribes and Alaska Native Claims Settlement Act shareholders can enroll in a Marketplace plan at any time. Visit the Healthcare.gov "Health Care for American Indians & Alaska Natives" web page (https://www.healthcare.gov/american-indians-alaska-natives/) for details about various forms of health plan coverage available to you.
Do you need assistance with food, housing, employment or other services?
Governor Douglas A. Ducey issued Executive Order 2020-07 on March 11, 2020, directing insurance companies to
- cover costs of COVID-19 diagnostic testing from all qualified laboratories, regardless of whether the laboratory is in the insurance company’s provider network;
- waive co-pays, coinsurance, and deductibles (cost-sharing requirements) related to COVID-19 diagnostic testing; and,
- pass less cost to health plan members for telemedicine visits than for in-person visits, and encourage use of telemedicine during the health emergency.
The Department of Insurance remains fully staffed to help you with your insurance-related questions or problems.
- Visit the CONSUMERS section of our Internet website at https://insurance.az.gov/consumers for information on a wide array of insurance topics. This is a great first stop for quickly getting answers to questions you may have.
- Visit our “Filing a Complaint” webpage page if you need help with an insurance problem and are considering filing a complaint.
- Send a message to [email protected] or call us at 602-364-2499 if you have insurance-related questions, or are unsure whether you should file a complaint. Given current advice to the public from federal and state health officials, we recommend you contact us by e-mail or phone rather than visiting our office.
- The Department of Insurance is working with other state and local agencies to respond to fraud and ongoing scams. Our enforcement staff will continue to investigate insurance fraud and work with our law enforcement partners to protect Arizona consumers and businesses. The following websites provide information about Coronavirus scams.
TEST CENTER RE-OPENINGS
Prometric is opening pre-license examination test centers across the US where state and local guidelines allow, and plans on opening most test centers (with reduced capacity) May 31. If you hold a provisional license, you can contact Prometric to make an appointment to take your exam.
Online licensing. Now more than ever, we are highlighting the National Insurance Producer Registry (NIPR.com) as the best way to submit a license or renewal application, or to update license information. While we are fully staffed to process licensing matters, many of our staff members are or will be working from home. While online licensing through NIPR is always faster and easier, it will be especially so now.
Continuing education. As always, we encourage Arizona-resident individuals who are licensed as insurance producers to fulfill their insurance continuing education requirements as soon as possible during their four-year license term. Pursuant to Executive Order 2020-17, the Department of Insurance has suspended the requirement for examinations after self-study courses to be monitored/proctored. For more information:
Timely license renewal. We always encourage licensees to fulfill renewal requirements as early as possible (up to 90 days in advance of the license expiration date). Please be prepared and stay ahead. Renew early to avoid delays or disruptions to your license.