Governor Doug Ducey Appoints Leslie Hess as Interim Director of the Department of Insurance

NEW ADDRESS


Arizona Department of Insurance
100 North 15th Avenue, Suite 261

Phoenix, AZ  85007-2630

Starting July 1, 2020, we will be the
Department of Insurance and Financial Institutions (DIFI).

PHOENIX- Governor Doug Ducey has appointed Leslie Hess as the Interim Director of the Arizona Department of Insurance.

Hess has worked in the insurance and financial services industries, both the private and public sector, for over 25 years.  Hess was with the Department of Insurance for 12 years as deputy receiver and legal advisor.  She was with the Arizona Legislative Council for 2 years and worked for the Arizona Corporation Commission, Securities Division for over 6 years in legal counsel positions.  Early in her career, Hess worked for both Merrill Lynch and Bear Stearns in New York.  Most recently, Hess served as the director of compliance and corporate secretary for Oxford Life Insurance Company and its subsidiaries.

Hess holds a Juris Doctor degree from George Washington University Law School in Washington, D.C.  She is licensed to practice law in both Arizona and New York.  Born in New York, Hess has lived in Arizona since 1991.  Hess is married with one daughter and two dogs.

About the Arizona Department of Insurance

The Arizona Department of Insurance, an agency of the State of Arizona, is responsible for the education and protection of insurance consumers and for oversight of the insurance industry in the state.

Insurers Offering Individual Health Insurance in Arizona

Lists insurance companies that are offering health insurance to individuals and families in Arizona in 2020.  Open enrollment starts November 1st and now runs through December 17th, 2019.  Individuals can start shopping for coverage now at healthcare.gov or cuidadodesalud.gov (Spanish)

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As shown in the attached report prepared pursuant to A.R.S. § 20-3118(A), the Department of Insurance received 91 requests for dispute resolution in Calendar Year 2019.  Of those, 53 have been resolved or closed, and health plan enrollees saved $41,538 by submitting their surprise bills for resolution.  

Not all health care bills qualify for the surprise bill resolution process.  The Department's Suprise Out-of-network Billing Dispute Resolution website (https://insurance.az.gov/soonbdr, and especially the section entitled, "I got a surprise bill. Can I submit a request for arbitration?") lists conditions when a health care bill may not qualify under Arizona law for the dispute resolution process.  But for those that do, the enrollee will only be responsible for paying the enrollee's cost-sharing amounts (copay, coinsurance and deductible) if the enrollee provides information the Department needs, and participates in an informal settlement teleconference with the health care insurer and the health care provider.

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