NEW ADDRESS Starting January 27, 2020

Arizona Department of Insurance

100 North 15th Avenue, Suite 261

Phoenix, AZ  85007-2630


Citizens, license applicants, process servers:

  • We will continue to provide assistance from Suite 102 through Friday, January 24, 2020. 
  • We will be up and running in Suite 261 starting Monday, January 27, 2020.



    Send mail to our new suite number effective immediately (before January 27, 2020). 

    Please make sure to update our address in your contact lists and information systems.

    Property & Casualty Rates, Forms & Compliance

    You must use SERFF (System for Electronic Rate and Form Filings) to file all required form, rate, rule and advertising filings.

    •  If you are unfamiliar with SERFF or require technical assistance using the site, please contact the SERFF Help Desk at 8167838990 or [email protected].

    • The Arizona Department of Insurance does not own, maintain or offer training for the SERFF system.

    • Obtain Arizona Department of Insurance filing checklists, supporting documentation and transmittal forms from our web site or by logging into the SERFF website.

    •  If you need help identifying the correct TOI (type of insurance) and subTOI codes for your filings, please see the listing for “Types of Insurance" after logging into the SERFF website.

    • Search closed Property & Casualty filings using SERFF Filing Access (SFA).

    More about Property & Casualty Rates, Forms & Compliance...

    Use the submenu to select the type of requirement about which you would like additional information.

    Market Conduct Annual Statements (MCAS) scorecards

     The MCAS provides regulators with a uniform system of collecting market-related information to help the states monitor the market conduct of companies. Currently, MCAS is used to collect claims and underwriting data on the Private Passenger Auto, Homeowners, Life, Annuity, Long Term Care, Health, Lender-Placed Home and Auto, and Disability Income lines of business. This allows regulators to identify concerns regarding claims and underwriting. 

    • MCAS Scorecards (click here to access) are produced each year to show the jurisdiction-wide ratio and the distribution of ratios for all companies filing an MCAS in a given jurisdiction. Individual company ratio information is available through the online MCAS application. A company may gain a better understanding of where they fit in the insurance marketplace and what opportunities may exist to improve their performance in a jurisdiction by comparing their jurisdiction-specific ratios to the scorecard for that jurisdiction.