Property & Casualty Rates, Forms & Compliance


Arizona Department of Insurance
100 North 15th Avenue, Suite 261

Phoenix, AZ  85007-2630

Starting July 1, 2020, we will be the
Department of Insurance and Financial Institutions (DIFI).


Arizona state agencies are experiencing telephone system problems that may impact your ability to reach us.  If you can e-mail us instead (see our CONTACT US page), please do so.  We do not have an estimate time by which the problem will be resolved.  We are very sorry for any inconvenience this is causing.

You must use SERFF (System for Electronic Rate and Form Filings) to file all required form, rate, rule and advertising filings.

  •  If you are unfamiliar with SERFF or require technical assistance using the site, please contact the SERFF Help Desk at 8167838990 or [email protected].

  • The Arizona Department of Insurance does not own, maintain or offer training for the SERFF system.

  • Obtain Arizona Department of Insurance filing checklists, supporting documentation and transmittal forms from our web site or by logging into the SERFF website.

  •  If you need help identifying the correct TOI (type of insurance) and subTOI codes for your filings, please see the listing for “Types of Insurance" after logging into the SERFF website.

  • Search closed Property & Casualty filings using SERFF Filing Access (SFA).

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Market Conduct Annual Statements (MCAS) scorecards

 The MCAS provides regulators with a uniform system of collecting market-related information to help the states monitor the market conduct of companies. Currently, MCAS is used to collect claims and underwriting data on the Private Passenger Auto, Homeowners, Life, Annuity, Long Term Care, Health, Lender-Placed Home and Auto, and Disability Income lines of business. This allows regulators to identify concerns regarding claims and underwriting. 

  • MCAS Scorecards (click here to access) are produced each year to show the jurisdiction-wide ratio and the distribution of ratios for all companies filing an MCAS in a given jurisdiction. Individual company ratio information is available through the online MCAS application. A company may gain a better understanding of where they fit in the insurance marketplace and what opportunities may exist to improve their performance in a jurisdiction by comparing their jurisdiction-specific ratios to the scorecard for that jurisdiction.