Introducing Keith Schraad

Governor Ducey appointed Keith Schraad to serve as Interim Director of the Arizona Department of Insurance (“ADOI”), starting Monday, February 12.  

 

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Contracting Opportunity for Arbitrators

The Arizona State Procurement Office is procuring Surprise Out-of-Network Dispute Arbitration Services.  Individuals and businesses interested in offering arbitration services must register as a supplier in the Arizona Procurement Portal (https://app.az.gov), and then will be able to locate Souring Project BPM00251.  Bids must be submitted by not later than 3:00 PM MST on Tuesday, December 11, 2018. 

Health Insurance Telemarketers Annoy; Pose Fraud Risks

Phoenix, AZ—The Arizona Department of Insurance (ADOI) wants to make citizens aware of scams involving aggressive telemarketers attempting to sell health insurance plans and, in some cases, attempting to gain personal and financial information possibly for criminal purposes.


The ADOI has received complaints from people who received multiple phone calls, robocalls, and text messages claiming to be from the National Health Enrollment Center, the Healthcare Enrollment Center and from Healthcare.gov. Some people report that they were contacted multiple times a day, sometimes from different phone numbers, despite requests to be placed on the companies' do-not-call lists. Additionally, some people report having been asked to provide health insurance enrollment information, including such information as address, date of birth, social security number, and personal health information that, in the wrong hands, could be used in identity theft or other fraud schemes.


Arizona citizens who have received persistent phone calls or text messages from these or other callers attempting to sell them health insurance are encouraged to file a complaint with:
Federal Trade Commission (FTC)
     • Phony calls about health insurance: www.consumer.ftc.gov/blog/2016/02/phony-calls-about-health-insurance
     • Submit a Consumer Complaint to the FTC: www.ftc.gov/faq/consumer-protection/submit-consumer-complaint-ftc
Arizona Department of Insurance Consumer Protection Division
     • Visit https://insurance.az.gov/consumers
     • Or call the ADOI’s Consumer Protection Hotline at 602-364-2499, or 1-800-325-2548 if calling within Arizona but outside Maricopa County.
We can all take steps to avoid becoming victims of fraud.
      • Never provide someone who calls you with your bank account number, your social security number, your credit card number, or your personal health information. If you are asked to provide this information, hang up.
     • Research the insurance agent and insurance company you are considering using by finding their license information through the ADOI’s License Search webpage (https://insurance.az.gov/license-search), and use contact information in the license record to contact them. Be skeptical and do research.
     • For information about insurance available from Health Insurance Marketplace, visit the Healthcare.gov website or call Healthcare.gov directly at 1-800-318-2596. The Arizona Department of Insurance is a state agency dedicated to protecting Arizona citizens and businesses by promoting a safe, strong, innovative and competitive insurance marketplace.

The Arizona Department of Insurance is a state agency dedicated to protecting Arizona citizens and businesses by promoting a safe, strong, innovative and competitive insurance marketplace.

Arizona Sample Notice of Continuation Coverage (Mini-COBRA)

Pursuant to ARS § 20-2330, a health benefits plan issued or renewed after December 31, 2018, must allow an enrollee and any qualified dependent to continue coverage after a qualifying event.  The law requires a small employer (with an average of 1 to 20 employees) to notify an enrollee in writing of the right of the enrollee and any qualified dependents to continue coverage under the employer's health benefits plan upon an enrolee's qualifying event.  Pursuant to Subsection C of the law, the Department has prepared a sample notice of coverage continuation form and is making the sample available on its website.  A small employer that uses, properly completes, and timely issues the Department's form is presumed to satisfy notification requirements.

New Options for Providing Your Application to Us

Learn the FAST & EASY way to submit a license or renewal application.

2016/2017 Annual Report & Five-year Strategic Plan

Publication date: December 28, 2017

A Consumer Guide to the Arizona Department of Insurance
ADOI Fee Schedule