Media Contact: Erin Klug Public Information Officer 602.912.8456
For Immediate Release June 25, 2003
PHOENIX -- The Arizona Department of Insurance is a source of information and assistance to wildfire victims with questions about their insurance policies and how to contact their agents and insurers, and those needing help with their insurance claims or wanting to file complaints against agents, adjusters or insurers.
"If you have questions about your insurance or are just confused about how to start dealing with these terrible fire losses, you can contact the Department of Insurance for information and assistance," said Charles R. Cohen, Director of Insurance.
The Department of Insurance has been communicating with the insurance industry since the Aspen fire began impacting Summerhaven residents. Insurers with significant numbers of policyholders on Mount Lemmon have already sent additional claims personnel to Tucson to assist their policyholders. "I am confident the insurance industry fully appreciates the magnitude of this catastrophe for people living and working in affected areas, and will provide the level of service needed to minimize the hardship of these losses," said Cohen. "We want to hear about problems people are having with their insurance. Though we cannot adjudicate loss claims, we will do everything we can to help victims with their insurance issues."
The Department has created special materials and resources for insurance consumers who may be affected by the fires. Consumers can call the Department or visit its website to obtain the following:
Will my fire-related losses be covered by my insurance?
Insurance Tips for Wildfire Victims
List of toll-free telephone numbers for Homeowner Insurance Companies How to Contact the Arizona Department of Insurance
In addition to these special items, the Department has a number of consumer guides and publications that may be useful now or as policyholders move through the claims process, including, "Consumer's Guide to Homeowner's Insurance", "Consumer's Guide to Automobile Insurance", and "How to Resolve Insurance Complaints".
To obtain any of our publications, consumers can call, drop by or visit our web site:
Once a claim is underway, if a policyholder believes the insurance company or agent has violated the law, they can file a complaint with the Department. To inquire about that process, consumers should call the Department or visit our web site for more information.
There may be resources available to insured, uninsured and underinsured residents through the Red Cross and the Federal Emergency Management Agency (FEMA). Both of these organizations have representatives in the affected areas.