Privacy Statement


Arizona Department of Insurance
100 North 15th Avenue, Suite 261

Phoenix, AZ  85007-2630

Starting July 1, 2020, we became the
Department of Insurance and Financial Institutions (DIFI).

Arizona Department of Insurance Privacy Policy Statement

Thank you for visiting the Arizona Department of Insurance (ADOI) website and reviewing our Privacy Policy Statement. The ADOI website provides easy access to information and services available from the ADOI and through links to various other websites. Though the ADOI website generally does not request information from you directly, some services that we offer may require information from you, such as a name or e-mail address. Also, individual websites you may access through the ADOI web site may request specific information from you. This statement is included to inform you solely about the information that could be collected online as a result of visiting the ADOI website itself and not as a result of following a link from the ADOI web site to any other web site or online service.

The ADOI recognizes the importance of privacy to our website visitors. This Privacy Statement is included to inform you as to what information is obtained by ADOI online, how ADOI uses this information, and what steps are being taken to ensure the security of information obtained by ADOI.


Online Customer Service and Alternatives

The ADOI website offers information and services online that you might otherwise transact in person. Our goal is to provide citizens with a more convenient and efficient means in which to interact with the ADOI. If at any time you choose not to proceed with a transaction offered through the ADOI website, your choice will in no way affect your ability to receive information or services. If you prefer, you may request information or services from ADOI in person, by mail or by telephone.


Collection and Use of Information

Information Collected and Stored Automatically:

The ADOI website may use "cookies" to gather information during your visit. These cookies are used to facilitate online transactions on our site. Other websites you access through the ADOI website may also use "cookies," and are required to define their use in the separate privacy policy located on the specific site. The Arizona Department of Administration web server that hosts the ADOI website does gather certain information about the visit automatically in a standard log file. This information never identifies you personally and consists of only the following items:

1. The Internet domain (for example, "" if you use a private Internet access account, or "" if you connect from a university's domain) from which you access the website;

2. The IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access the website; and:

3. The date and time you accessed the ADOI website.

We use this information to gather statistics about the amount of use the site receives.  Again, we do not automatically record information about you as an individual.  This information is not shared, sold, or otherwise disseminated by the ADOI.

Information You Provide

Information collected from an application or other form submitted online will be treated in the same manner as the information collected from an application submitted on a hard copy to the ADOI. The information you disclose to the ADOI will generally become a matter of public record pursuant to A.R.S. §§ 39-121, et seq., which means that the ADOI may be required to divulge certain information in response to a public record request or in response to a warrant, subpoena, or other court order.

Information Collected from Children:

By statute, all State agencies must comply with the Children's Online Privacy Policy Protection Act of 1998 ("COPPA"), requiring parental consent before collecting any personal information from any individual under the age of 13. The text of COPPA is available at



The ADOI has taken several steps to safeguard the integrity of its computer systems and networks.  These steps may include but are not limited to individual authentication, the security of transmitted data, security monitoring, auditing, and encryption. Security methods and measures have been integrated into the design, implementation and day-to-day practices of the ADOI website.


Other External Links Disclaimer

The ADOI website contains links to various other websites operated by other government agencies, nonprofit organizations and private businesses. When you link to another site, you are no longer on the ADOI website and this Privacy Statement will not apply to other sites. When you link to another website, you are subject to the privacy policy of that new site. Links to websites outside of State government are offered solely for your convenience. The ADOI is not responsible for and has no control over the policies or content of any third-party sites. The appearance of a link on the ADOI website does not constitute endorsement by the ADOI of the information, products or services offered through the linked web page. Neither the State of Arizona, nor any agency, officer, employee, or contractor of the State of Arizona warrants the accuracy, reliability, or timeliness of any information published on linked websites, nor endorses any content, viewpoints, products, or services linked from the ADOI website, and shall not be held liable for any losses caused by reliance on the accuracy, reliability or timeliness of such information. Portions of such information may be inaccurate or outdated. Any person or entity that relies on any information obtained from third-party sites does so at his or her own risk.


Privacy Policy Statement Is Subject To Change

This policy may be updated or revised from time to time, so please check back with the ADOI website periodically in order to receive notice of any substantive changes to the manner in which the information you disclose on this website may be collected, used, or disseminated.


Contact Information

To offer comments about the ADOI website, or about the information presented in this Privacy Policy, contact the ADOI webmaster:

Arizona Department of Insurance
100 N 15th Ave # 102
Phoenix, AZ 85007-2624

If you choose to provide us with personal information - by filling out a form with your personal information and submitting it to us from this website - we use that information to respond to your message and to help us get you the information you have requested.  We only share the information you provide with another agency if your inquiry relates to that agency, or as otherwise required by law.  Moreover, we do not create an individual profile with the information you provide or give it to any private organizations.  The ADOI website does not collect information for commercial marketing.  Any comments collected are themselves subject to the protections of the privacy policy.

Note: This Privacy Policy Statement is subject to change.