NEW ADDRESS Starting January 27, 2020

Arizona Department of Insurance

100 North 15th Avenue, Suite 261

Phoenix, AZ  85007-2630

VISITORS

Citizens, license applicants, process servers:

  • We will continue to provide assistance from Suite 102 through Friday, January 24, 2020. 
  • We will be up and running in Suite 261 starting Monday, January 27, 2020.

 

    MAIL

    Send mail to our new suite number effective immediately (before January 27, 2020). 

    Please make sure to update our address in your contact lists and information systems.

    PROVIDERS

    WELCOME ARIZONA HEALTHCARE PROVIDERS! 


    Help with a Problem

    If you are a health care provider with a complaint about an insurance company...

    Use the Provider Grievance Information Resource to learn about when and how we can help. Arizona law may not provide us jurisdiction to address an issue you face.  We worked hard to include in the Provider Grievance Information Resource steps that you can take when we do not have authority to intervene.

    For matters that are within our jurisdiction based on the Provider Grievance Information Resource: 

    • Complete and submit our "Consumer Complaint" form. 
    • Where the form asks "What is your relationship to the insured?" select "Healthcare Provider." 

    Introducing insurance.az.gov/SOONBDR

    We would value your feedback on information we are developing for Arizona's surprise out-of-network billing dispute resolution (SOONBDR) process so we can create a process that is "simple, fair, efficient and cost-effective," as required by the law.  The SOONBDR web page, at https://insurance.az.gov/soonbdr, provides information about surprise out-of-network bills, and invites comments concerning proposed rules and language to be included in notices.