WHAT IS AN ADJUSTER?

An adjuster is an individual or business that is paid to adjust, investigate or negotiate insurance claim settlements on behalf of an insurance company or insured. ARS § 20-321.

  • "Public adjuster" is a term often used to describe a person hired to adjust, investigate or negotiate insurance claim settlements on behalf of the insured.
  • "Independent adjuster"  is a term often used to describe a person who is an independent contractor for an insurance company or managing general agent (not a salaried employee) who adjusts, investigates or negotiates insurance claim settlements for the insurer.

A salaried employee of an insurance company or managing general agent may, without an adjuster license, adjust, investigate and negotiate settlements of claims on behalf of an insurance company if the employee's compensation is not contingent upon the outcome of claim determinations.  ARS § 20-321(1)(b)(ii).  

Warning - Phishing Scam

We are aware of a phishing scam targeting insurance professionals claiming that the National Association of Insurance Commissioners received a complaint that the professional submitted a falsified claim. This fraudulent email displays the NAIC and CIPR logos, can originate from what appears to be an naic.org or gmail.com email account, and instructs the recipient to click on a link to download the complaint notification.

Certain antivirus products will detect this as a malicious email.  If you receive a similar email and have any concerns, contact the NAIC Service Desk at (816) 783-8500 or [email protected].