A certified application counselor is an individual who is licensed by the Arizona Department of Insurance and who is authorized by the United States Department of Health and Human Services to perform activities and duties described by 45 CFR 155.225, which are: 

  1. Provide information to individuals and employees about the full range of QHP (Qualified Health Plan) options and insurance affordability programs for which they are eligible;
  2. Assist individuals and employees to apply for coverage in a QHP through the Exchange and for insurance affordability programs; and,
  3. Help to facilitate enrollment of eligible individuals in QHPs and insurance affordability programs.  ARS § 20-336(1); 45 CFR 155.225(c).

Warning - Phishing Scam

We are aware of a phishing scam targeting insurance professionals claiming that the National Association of Insurance Commissioners received a complaint that the professional submitted a falsified claim. This fraudulent email displays the NAIC and CIPR logos, can originate from what appears to be an naic.org or gmail.com email account, and instructs the recipient to click on a link to download the complaint notification.

Certain antivirus products will detect this as a malicious email.  If you receive a similar email and have any concerns, contact the NAIC Service Desk at (816) 783-8500 or [email protected].