Welcome to ADOI

Welcome to the ADOI!

Our mission is to promote a strong insurance marketplace through consumer protection, sound...
Photograph of woman and man reviewing paperwork with agent, with text that says, "Find help and information for insurance consumers and the general public."

Consumers

►View enforcement actions ►Get help buying insurance ►Get help with a problem ►Learn more about...
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Producers

Information about ►how to apply for a license ►how to renew a license ►ongoing requirements
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Insurers

►Apply for authority ►Download financial-reporting and tax forms ►Access rate/form filing...

Featured Item

Our Performance Scorecard

*Performance levels reflected in the following table are averages for the specified time periods. Actual time to complete individual matters may vary.

Service Measurement

OCT
TARGET
OCT
2016
SEP
 2016
7/1/2015 - 6/30/2016 7/1/2014 - 6/30/2015

Average calendar days to process insurance professional license and renewal applications

Recent improvements...

1.9 2.1 1.9 2.1 4.9
Percentage of insurance professional license and renewal applications submitted electronically 91.0 93.2 92.4 90.4 85.4
Average calendar days to resolve insurance consumer complaints 80.0 91.9 75.4 71.7 116.5

Average calendar days to review required property and casualty form filings

Recent improvements...

8.0

2.3

2.2

12.2*
*1/1-6/30/2016

Not available

More scorecard information...

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Form E-100-B: Life and Health Administrator Biographical List

Complete this form to report the name and title of each individual reflected in the count on Form E-100, Item 13, Section E.

Notice of Public Meeting of the Board of Directors of the Arizona Property and Casualty Insurance Guaranty Fund

Pursuant to A.R.S. § 38-431.01 and A.R.S. § 20-663(C), notice is hereby given to the Members of the Board of Directors of the Arizona Property and Casualty Insurance Guaranty Fund and to the General Public that the Board of Directors of the Arizona Property and Casualty Insurance Guaranty Fund (Fund) will hold a meeting, which meeting will be open to the Public, at 9:00 a.m., Wednesday, April 27, 2016, in the Second Floor Conference Room, Arizona Department of Insurance, 2910 N. 44th Street, Phoenix, AZ 85018...

Medicare Supplement Insurance Premium Comparison - 2016

Designed to help you compare Medicare Supplement insurance policies (also called Medigap), and help you save money, understand benefits choices and service options.

Regulatory Bulletin 2015-06: Notification of Change of Department Procedure

The purpose of this Bulletin is to advise all surety insurers that engage bail bond agents to post appearance (bail) bonds in Arizona courts of a change of procedure within the Department.  As of the date of this Bulletin, the Department will now refer indemnitors with unreleased liens on vehicles and real property directly to the surety insurer that issued a bail bond that the court has exonerated if it cannot communicate with the bail bond agent or the bail bond agent fails to cooperate in releasing the lien.

Notice of Proposed Rulemaking – Medicare Supplement Insurance

On October 16, 2015, the Arizona Department of Insurance published a Notice of Rulemaking in the Arizona Register, (21 A.A.R. 2401, October 16, 2015).  The rulemaking proposes to amend Article 11 – Medicare Supplement Insurance, AAC R20-6-1101, to update the incorporation by reference of the NAIC Model Regulation to Implement the NAIC Medicare Supplement Insurance Minimum Standards Model Act, which includes the Genetic Information Nondiscrimination Act of 2008 (Model Regulation). 

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ADOI News

3/8/2016

The Arizona Department of Insurance is committed to a work environment in which all individuals are treated with respect and dignity.

12/1/2016

Phoenix – On November 30, 2016, the Arizona Department of Insurance Fraud Division arrested 20-year-old Gilbert Martinez, owner of Gilligan’s Auto Glass, on allegations of fraud schemes, insurance fraud, aggravated identity theft and theft.

11/2/2016

As has been reported on our website and on healthcare.gov, Arizona’s rates for Obamacare-compliant health insurance for plan year 2017 are increasing significantly. First, I want to say that I am sorry that your rates have increased so substantially. While the Department’s role in rate review is limited, I want to acknowledge your frustration with the rising health insurance costs. It is a difficult time for the Arizona health insurance market and the 2017 plan year will be extremely challenging....

10/21/2016

Phoenix, AZ –The Arizona Department of Insurance Fraud Unit, in a joint effort with the New Jersey Department of Insurance, arrested Brian McFarland on a total of 92 criminal counts involving fraud schemes, identity theft, and theft totaling more than $450,000....

8/31/2016

The Department of Insurance has published a new "Determining Your Insurance Continuing Education Requirements" online resource, where insurance professionals can complete a short series of questions to determine their continuing education ("CE") requirements. 

8/10/2016

Phoenix – The Maricopa County Superior Court today issued an Order for Appointment of Receiver and Injunction against two Arizona health insurance companies, Compass Cooperative Health Plan, Inc., a health care services organization doing business as Meritus Health Partners, and Compass Cooperative Mutual Health Network, Inc., a disability insurer doing business as Meritus Mutual Health Partners....

7/5/2016

Director Hess has issued Regulatory Bulletin 2016-02, which summarizes the major, newly enacted legislation affecting the Department, its licensees and insurance consumers.

3/25/2016

Phoenix - The Arizona Department of Insurance (ADOI) announced that insurers in the individual and small group major medical health insurance markets can choose to renew transitional policies through December 31, 2017. Transitional plans are non-ACA compliant policies that have been continuously in effect since by or before December 31, 2013...

10/19/2015

On October 16, 2015, the Arizona Department of Insurance published a Notice of Rulemaking in the Arizona Register, (21 A.A.R. 2401, October 16, 2015).  The rulemaking proposes to amend Article 11 – Medicare Supplement Insurance, AAC R20-6-1101, to update the incorporation by reference of the NAIC Model Regulation to Implement the NAIC Medicare Supplement Insurance Minimum Standards Model Act, which includes the Genetic Information Nondiscrimination Act of 2008 (Model Regulation). 

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