Filing a Complaint

We're Here to Help

If you are not sure whether the Arizona Department of Insurance is the right place for your question or problem, contact our Consumer Affairs Division:

If you are unable to resolve your insurance issue/problem with your agent or insurance company or if you believe your agent or insurer has acted illegally, you can file a complaint with our office.

Please note that facts relating to complaints that we receive become public records pursuant to Arizona law. 

To file a complaint, complete and print the Request For Assistance Form. Then provide the completed form (with copies of any letters, notices, receipts or other documents supporting your complaint) to our office by

Consumer Affairs Division
Arizona Department of Insurance
2910 N. 44th Street, Suite 210
Phoenix, AZ 85018-7269

To learn more about the Department of Insurance, read our Consumer's Guide to the Arizona Department of Insurance.

Request for Assistance Form

Complete and submit this form with letters, emails, forms, insurance policies, notices, proof of payment and other documents that will help us to assist you.

If you see a message that says, "...The filling of forms is not supported," look for a link or button that says, "Open With Different Viewer," which will open a window with options.  Click on "Open With" and then select "Adobe Acrobat Reader..."  If this does not work, you will need to print out the form and complete it on paper.

IMPORTANT!  E-mail is not a secure means of transmitting documents.  Therefore, please do not send documents that contain confidential information, like your social security number, birth date, or health-related information.   If we determine we need additional information, we will contact you and provide you with instructions on how to submit those materials.

A Consumer Guide to the Arizona Department of Insurance

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