Filing a Complaint
We're Here to Help
If you are not sure whether the Arizona Department of Insurance is the right place for your question or problem, contact our Consumer Affairs Division:
- Phone: (602) 364-2499 or (800) 325-2548 (in Arizona but outside Phoenix)
Phone Hours: 8:00 a.m. and 4:00 p.m., Mondays through Fridays (except state holidays)
- Email: [email protected]
If you are unable to resolve your insurance issue/problem with your agent or insurance company or if you believe your agent or insurer has acted illegally, you can file a complaint with our office.
Please note that facts relating to complaints that we receive become public records pursuant to Arizona law.
To file a complaint, complete and print the Request For Assistance Form. Then provide the completed form (with copies of any letters, notices, receipts or other documents supporting your complaint) to our office by
- scanning the documents and sending them by email to [email protected]
(NOTE: Email may not protect confidential information)
- faxing the documents to (602) 364-2505
- sending or delivering the documents to
Consumer Affairs Division
Arizona Department of Insurance
2910 N. 44th Street, Suite 210
Phoenix, AZ 85018-7269
To learn more about the Department of Insurance, read our Consumer's Guide to the Arizona Department of Insurance.