Welcome to ADOI

Welcome to the ADOI!

Our mission is to promote a strong insurance marketplace through consumer protection, sound...
Photograph of woman and man reviewing paperwork with agent, with text that says, "Find help and information for insurance consumers and the general public."

Consumers

►View enforcement actions ►Get help buying insurance ►Get help with a problem ►Learn more about...
Man reviewing documents, with text that says, "Review license and compliance requirements ofr insurance producers and other insurance professionals."

Producers

Information about ►how to apply for a license ►how to renew a license ►ongoing requirements
Photograph of tall buildings with text that says, "Access resources for required filings for insurers and other entities

Insurers

►Apply for authority ►Download financial-reporting and tax forms ►Access rate/form filing...

We're LIVE on SBS!

We’ve implemented a new software system that will allow us to provide faster, less-costly service!

The Arizona Department of Insurance successfully completed its move from a 30-year-old green-screen back-office database system to a new software solution called State Based Systems, or “SBS.”

THANK YOU TO LICENSE APPLICANTS who had to wait to apply for, renew or update a license during the week of our move. We're now open for your business again, and thanks to your patience, we're better than ever!

The Arizona insurance license numbers of all Arizona insurance professionals (individuals and business entities) changed with our system move. We posted to both the INSURERS page and PRODUCERS page of this web site an "Insurance Professional License Number Crosswalk," which shows each insurance professional's name, old/legacy Arizona Insurance License number, new Arizona Insurance License number and National Insurance Producer number. We have made the crosswalk available in both an MS Excel spreadsheet file and a comma-separated values (CSV) text file.

Click here for additional information about SBS.


Our Performance Scorecard

*Performance levels reflected in the following table are averages for the specified time periods. Actual time to complete individual matters may vary.

Service Measurement

MAR
TARGET
MAR
2017
FEB
 2017
7/1/2015 - 6/30/2016 7/1/2014 - 6/30/2015

Average calendar days to process insurance professional license and renewal applications

Recent improvements...

3.0 1.5 1.2 2.1 4.9
Percentage of insurance professional license and renewal applications submitted electronically (measurements and target now exclude applicants who applied online but who were required to furnish fingerprints on paper cards) 87.0 85.4 88.0 84.4 79.8
Average calendar days to resolve insurance consumer complaints (one of the Department's seven consumer specialist positions has been vacant; the Department recently filled a second recently vacant position and is implementing process improvements). 75.0 146.0 146.7 71.7 116.5

Average calendar days to review all required rate and form filings

Recent improvements...

15.0

9.1

13.0

17.7

Not available


More scorecard information...

Circular Letter 1992-03

Use of United States Drug Enforcement Administration (DEA) Registration Numbers as Physician Identification Numbers

Circular Letter 1990-07A

"Moving" Auto Insurance Policyholders to New Companies

Circular Letter 1990-01A

Cancellation or Nonrenewal of Homeowners' Policies

Circular Letter 1985-02

Intentional Misquoting of Personal Lines Property and Casualty Rates

Circular Letter 1981-03

Reasonableness of Benefits in Relation to Premium Charged

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ADOI News

3/8/2016

The Arizona Department of Insurance is committed to a work environment in which all individuals are treated with respect and dignity...

4/27/2017

With the Department of Insurance move off of its old regulatory system to State Based Systems ("SBS"), the license number for each Arizona-licensed insurance professional (insurance producer/agent, surplus lines broker, insurance adjuster, etc.) changed...

4/20/2017

With the Department of Insurance move off of its old regulatory system to State Based Systems ("SBS"), the license number for each Arizona-licensed insurance professional (insurance producer/agent, surplus lines broker, insurance adjuster, etc.) changed...

4/11/2017

Phoenix, AZ – It seems that between March 2016 and January 2017, Ms. Rosita Johns diverted over $80,000.00 in premiums paid by two companies towards their workers’ compensation and general liability insurance policies.  

3/3/2017

Phoenix - The Arizona Department of Insurance (ADOI) announced today that insurers in the individual and small group  major medical health insurance markets can choose to renew transitional policies for a policy year beginning on or before October 1, 2018, provided all transitional coverage ends by December 31, 2018.    

1/31/2017

Phoenix, AZ – Robert Atlas falsely reported to GEICO that he had crashed his 2012 Corvette Stingray while exiting the I-10 freeway, on the exit ramp at Wild horse pass in Chandler Arizona...

1/12/2017

Phoenix, AZ – Seven arrested in one of Arizona’s biggest healthcare insurance fraud schemes.  Over a period of two years, ring leader Nicholas Scaffidi and eight accomplices, allegedly targeted six hospitals throughout Arizona and other states seeking a big payout on treatments for illnesses that never existed.  

1/10/2017

New tax forms are available for insurance companies and other types of risk-bearing entities from our Taxes web page (https://insurance.az.gov/insurers/taxes).

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